Many businesses provide similar products and services at similar prices. How they provide customer service can make the difference between success and failure. Customer service means making the customer feel special and important; so special and important that they will want to return and buy more. Imagine you are working in a shop. You are talking to a colleague about what you did last night when a customer approaches the counter. START THE TEST >>>   This language tests is brought to you by Business Spotlight in co-operation...
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