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Rubrika: Business skills

14. 11. 2005 | 16:17 

Practice your meeting skills

In meetings we don't always say what we mean. Positive sounding words, softening or qualifying language, stressed words; it can be very confusing if you are not used to it. Practice your business meeting skills by choosing the best answers in the situations below. If you get an answer wrong just tell your manager; "I'm afraid that perhaps I may have had a slight difficulty in understanding the required response to the aforementioned query." 

17. 10. 2005 | 18:15 

Strike the right tone!

When you are on the telephone, a major consideration is the tone you put across to your caller; how responsive or polite you seem to someone on the other end of the line. Some people would rather deal with an automated answering service with its long waits and unending music than talk to an abrupt receptionist with a bad attitude.  

17. 10. 2005 | 17:20 

Can you compromise?

When negotiating, there are times when you need to be direct, to let others know what you expect of them. And then there are times when you can "hedge" and try to find room enough for compromise and trade-offs. This indirect approach can be achieved in different ways in English. One is to change questions into indirect questions. A question like "Do you have all the money?" may scare off a perfectly good investor who´s short of cash. "I was wondering if you have the money" may leave him or her some room to respond. Another way is to use appearance words like "it appears", or "it seems" along with adjectives or nouns with reduced emotional content. In this way, negative observations don´t come across like criticisms. In the same way, the passive may make sentences more into neutral comments rather than ways to assign blame for things gone wrong. In the exercises below, choose the best option to correct the statement.  

9. 8. 2005 | 16:19 

Have fun!

Sometimes people like to make fun of the jargon used by people who write about management. It's a way of having fun with a dry subject as well as telling the truth about what really happens at work – it's not always the ideal world of the management researcher! See if you can guess the meanings of these joke management styles. 

9. 8. 2005 | 16:08 

Management crisis

When it comes to management crises it's critical to get the tone right. It can be easy to overstate or understate the problem and accidentally mislead people about the nature of the situation. See if you can grade the language of disagreement in this test. 

4. 6. 2005 | 22:59 

Do or make business? (collocation practice)

Do you DO business? Or are you going to MAKE it your business? Or both? There are many common expressions with the verbs do and make, and we often have problems to use them correctly. Each of the following words or expressions makes a strong partnership (collocation) with either do or make. Decide which verb to use to make the correct verb phrase.  

4. 6. 2005 | 22:50 

What is Your Negotiation Quotient?

How to become succesfull in negotiating? Is it planning, speakingn skills, good sence of humor or just to know exactly what you want? Try our new quiz and test your negotiation quotient?  

4. 6. 2005 | 22:47 

Social Skills

Rewarding and enjoyable communication between people is one of the most important components of life. Throughout each day most people are exposed to a wide variety of interpersonal situations. In order to meet the needs of everyday living it is necessary to deal with bank tellers, cashiers at shops, the registrar, financial aide officers, doctors, mailperson, etc. Skills that enhance developing and maintaining relationships are also important, as well as our more intimate relationships with significant others, partners, close friends, and family. In each of the aforementioned situations, adequate social skills make life easier. Here, you can try our quiz to see how good you are at socializing. 

4. 6. 2005 | 22:45 

Presentation quiz

It is vitally important to be able to communicate your thoughts and ideas effectively, using a variety of tools and medium. You need to develop and use this skill throughout your years in University; when you attend job interviews and especially when you start working in the "big wide world". This quiz is designed to improve your presentation skills in English. 

4. 6. 2005 | 22:34 

Meeting basics

We've all sat through countless meetings. Try our new quiz and improve your vocabulary. You can find more information at: http://www.effectivemeetings.com  

4. 6. 2005 | 22:18 

Customer Service Quiz

In sophisticated economies, merchants recognize that customer service cannot be ignored. Excellent customer service can often be the determining factor in the long-term. Use our new quiz on customer service. 

4. 6. 2005 | 22:05 

How to excuse?

The English are not very good at saying ‘no’, in fact it is almost rude to say ‘no’. So how do we avoid doing things we don’t want to do? We make excuses. Match the excuses with the social situation. 

4. 6. 2005 | 22:02 

Conditionals in negotiating

Whatever line of work you are in I’m sure that you have to negotiate something. It might be an important deal or something like a pay rise or a day off. In this exercise we will look at conditionals in negotiating. Choose A, B or C to fill the gaps. 

4. 6. 2005 | 20:43 

Talking about meetings

Meetings – a pleasure or a necessary evil? Whatever you think about them, you probably have to arrange and go to quite a few. Here are verbs that go with ‘meeting’ and that we use when arranging or talking about meetings. Choose the correct verb in each case. 

4. 6. 2005 | 20:40 

Describing trends - prepositions

Have you learnt all the verbs for describing trends? You still have to watch out for the little words that go with them. Choose the correct prepositions to go into these sentences. 

4. 6. 2005 | 20:30 

In the pub

Pub etiquette can be quite different in different countries – in the UK it can be a shock for visitors that they have to go and get their own drink from the bar – and native speakers have a few obscure phrases whose meaning may not be very clear. Choose the best meaning for each of these phrases. 

4. 6. 2005 | 20:27 

Small Talk

Small talk may be small but it’s still important and it’s everywhere – before your meeting, at a trade fair or conference, in the break during the meeting – you need it to break the ice and establish working relations. Choose the best word to complete these useful and common phrases. 

4. 6. 2005 | 19:30 

The customer is always right

In today’s business world, it is not enough to a have a good product or service. To be successful, you must also have an edge on the competition. That is why many companies are now focusing on the one thing that keeps their customers happy, and maybe more importantly, loyal. And that is Customer Service. Take this quiz to see if you are “in the know” when it comes to handling most important aspect of any business—the customer—and the complaints that even the most successful business gets! 

4. 6. 2005 | 19:16 

Negotiation savvy

It is said that negotiation is getting what you want while making the other person believe that they are getting what they want. Just as often, however, neither side feels they have gotten what they want from a negotiation. It is a difficult skill to master, often using business sense, tactful diplomacy, political savvy and psychological intuition. The main strategy is to keep a cool head and your options open, but know when to move decisively. Test your own negotiating skills by choosing the best answer in the situations below. 

4. 6. 2005 | 19:04 

The dreaded interview

Your palms are sweaty, your mouth is dry and you forgot your C.V. at home. What more could go wrong? Saying the wrong thing at the wrong time... Interviews are greatly based on first impressions. If you can learn how to “read between the lines” as well as answer questions with articulate responses, forgetting your C.V. at home may not be so bad after all. Try your interview skills and see if you can “pass the test”... 
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