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Rubrika: Business skills

21. 11. 2012 | 11:11 

Memos

A memo (full name: memorandum) is a short, official note sent from one person to others in the same company. 

22. 8. 2012 | 00:00 

SECRET TO A GREAT HANDSHAKE

Let us have a look at certain principles you should not omit when shaking hands 

25. 4. 2012 | 06:28 

How to write a CV?

Create a custom curriculum vitae that specifically highlights the experience you have that is relevant to the job you are applying for. 

10. 10. 2010 | 20:45 

Sorry is the hardest word

There are many ways to say you're sorry, but not all of them are suitable for a reply to a complaint.  

5. 6. 2010 | 12:21 

Persuasive or not?

We look at the some of the rules of negotiating and test your knowledge of common idioms. 

18. 3. 2010 | 22:50 

How do you write emails?

Emails aren't always informal. In fact, in business situations they can be just as formal as "old-fashioned" letters. Do you know which email expressions are informal or formal? 

30. 12. 2009 | 11:12 

Stress-busting

Feeling tired? Been working much too hard? Do you find that you can't relax after work? Maybe it's time you tried our stress-busting tips. Don't rush, you'll have all the time in the world to finish it. Take it easy...  

10. 10. 2009 | 23:16 

Helping people — with the right language!

When was the last time a colleague offered to help you with something? If the answer is never and with nothing, you may need to start offering your colleagues some help first. 

27. 6. 2009 | 15:30 

Changes that are here to stay

Have you ever experienced a major change in your company? Perhaps a new CEO? A different corporate focus or vision? In this exercise, we look at idiomatic expressions you can use when talking about change management. 

15. 5. 2009 | 18:33 

E-mails: attachments

It's not easy to deal with e-mails that do not come with the promised attachment. It's very annoying if someone forgets to send something they've promised you, particularly because it means you have to do something about it. 

22. 2. 2009 | 10:45 

Expressing sympathy

It’s hard enough finding the right words to use in response to bad news in one’s own language, but it’s even harder in a foreign... 

9. 11. 2008 | 11:45 

Angry on the phone

What annoys customers most about call centres? According to a recent study by the UK market researcher Mintel, it would seem pretty much everything.... 

3. 8. 2008 | 17:25 

Just one word

There are a number of ways to respond to a question or statement. Some of those ways will make people feel more relaxed, others might be wrong or... 

27. 1. 2008 | 12:40 

Incoterms

Going global Sometimes local goods just aren’t good enough. For example, if you want sweet-tasting papayas in the middle of winter, you... 

8. 8. 2006 | 10:52 

New conjunction quiz!

Conjunctions are words that connect other words, phrases and sentences. Some examples are: and, but, or, nor, for, yet, either, neither, nor, as, because, since, so, until, and while. Complete the following sentences using only the conjunctions and, but and or.  

8. 8. 2006 | 10:52 

Phrasal Verbs I

Spend a bit of time conversing with a native English speaker, and you’ll discover a whole new set of ‘verbs’, with their own meanings, called phrasal verbs. A phrasal verb is a base verb combined with a preposition or an adverb, or sometimes both. They tend to be informal and are used more commonly in spoken English. With some exceptions, there is often a more formal word with the same meaning in written English. For example: Spoken: He was put off by her rude behaviour. Written: He was sickened by her rude behaviour. Sometimes a phrasal verb has a similar meaning to the base verb, and the adverb merely emphasizes or clarifies the verb, such as: lie down, hurry up, and fall down. More often, however, a phrasal verb has quite a different meaning from the base verb, such as get by (manage), put out (extinguish) and run out of (finished; used it all). For this reason, it is important to add them to your vocabulary. One more note about phrasal verbs – they often have more than one meaning, so it is important to understand the context it is being used in. For example: Please take off (remove) you shoes before coming in. The plane will take off (leave the ground) at 7 a.m. Complete the sentences below with the correct phrasal verb for each verb in parentheses.  

16. 5. 2006 | 13:25 

Careers Vocabulary

Often there are problems in using English expressions when talking about careers. Some words have completely different meanings from similar appearing counterparts in Czech. Also other words and especially phrasal words cannot be translated word for word; they are structured as fixed phrases with a bonded structure just like any idiom. Try these phrases and see how these phrases vary from what you would expect.  

29. 3. 2006 | 20:36 

Avoid negotiation break down

When negotiations break down, it’s never over the things that you do agree on, but over the things you don’t. A negative can be read by some business partners as a full stop against considering any new business angles or an outright refusal to further bargaining. But it’s not all that bad to use a negative in a phrase. If, as some people say, “the truth hurts”, then a nicely placed negative before a critical-sounding adjective can take the sting out of it. Instead of saying something is terrible, the wise negotiator says that it isn’t very good. A negative sentence may use ‘not’ somewhere in the middle, but the sentence generally ends on a positive term, rather than a negative one. This is particularly true in the case of using “I don’t think” with a positive adjective when expressing doubts or negative opinions. This may provide a diplomatic way to voice concerns or express disapproval without undermining the negotiating process. Try to determine which phrases sound more positive, and then check how many of them were negatives.  

9. 2. 2006 | 12:57 

How not to serve the public!

Many businesses provide similar products and services at similar prices. How they provide customer service can make the difference between success and failure. Customer service means making the customer feel special and important; so special and important that they will want to return and buy more. Imagine you are working in a shop. You are talking to a colleague about what you did last night when a customer approaches the counter.  

9. 1. 2006 | 16:37 

Job interview

A job interview can be one of the most stressful events in your life. In a short amount of time you must convince someone else that you are the best choice for the job. Be confident but not arrogant, be honest but never negative. Choose the best answer for the situations below. Maybe it will help you get your dream job one day!  
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