Professional correspondence

Letter writing is a big and important part of a secretary#146#s job, but not necessarily the most enjoyable one! Professional correspondence is very important, but the rules always seem to be changing! What#146#s the best punctuation to use? Which term or phrase should be used? Formats for letters, memos, faxes, emails, where does it all end?!? Take this quiz to make sure your writing skills are letter perfect!